Though a long-standing holder of a snarky attitude myself, I have to say things are different when you're the one who has done the work and now proceed to receive uninformed sh*t from others.
Deep breath. Allow me to clarify. The development of our corporate intranet has been a long, drawn-out, unwieldy and painful process. I have attempted to help by setting up rudimentary IA, but the raw difficulty of working with this software package (that task does not fall to me), the siren song of billable work, and everyone's general malaise have combined to give us a semi-functional but completely annoying information "resource."
I curled my lip when I said "resource," by the way.
Those who do use it at the company spend most of their time joking about it with me, inexplicably thinking I'm going to have a sense of humor about it. Actually, folks, no I don't. Sorry...that new skin layer is still on back order, and I'm having the current dermis repaired.
The best thing to do may be to start from the beginning -- since the software suite cannot be changed, it may mean that scrubbing from the very first page makes the most sense. They're just links, right? How hard can it be?
Oh, and then there's that search function that...doesn't...
Gah. Glass-of-wine time.
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